![]() When your help desk is responsible for providing support for a variety of devices and to users spread across diverse locations, remote computer repair technology is essential. For mobile devices, you cannot control or make changes.Drive down support costs with remote computer repair software. The remote assistance session is established, and you can then observe the customer's mobile device screen only.Then, the customer will enter the PIN manually. The customer should download and launch the app. The LogMeIn Rescue + Mobile app will be shown in the App Store or Google Play.During the remote assistance session, you and the customer can continue talking on the phone.The remote assistance session is established. ![]() Then select either Remote control session to control and make changes to the customer's desktop, or viewing session to observe the customer's desktop only.Select the session in the application and click Start Session.At the same time, you, the agent who is logged in to the LogMeIn Rescue Technician Console, will receive a sound notification in the console, and you will see that there is a new remote desktop session with status "Waiting.".The customer will then open the app and give the required permission. The page will open for the customer and will begin downloading the Support-LogMeInRescue application (Mac/Win).What Happens Next If the Customer Is on a Desktop Device Once the customer has successfully entered the PIN number on that page, then the LogMeIn application for either desktop devices (Mac/Win) or mobile devices (Android/iOS) will either be downloaded or will be opened in the App Store or Google Play for downloading.Instruct the customer to type the URL into the address bar of their web browser and enter the PIN number.While on a service call, click the Start remote assistance button.Įxample of the Remote Assist Session dialog.Make sure you are logged in to the LogMeIn Rescue Technician Console.The following procedure describes what you and the customer will do to start a remote assistance session via LogMeIn Rescue on either a desktop or mobile device. ![]() How to Start Remote Assistance During a Phone Callĭuring a phone call with a customer, you can provide immediate hands-on help with the click of a button.
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